Patient Rights & Responsibilities

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Your Rights as a Patient

In accordance with Arizona law (A.R.S. Title 36) and AHCCCS standards, you have the right to:

• Receive care without discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity
• Be treated with dignity, respect, and courtesy at all times
• Privacy and confidentiality of your behavioral health records in accordance with HIPAA and applicable Arizona law
• Receive a clear explanation of your diagnosis, treatment options, and the risks and benefits of proposed treatments in language you understand
• Participate actively in the development of your Individualized Service Plan (ISP) and treatment goals
• Refuse treatment, to the extent permitted by law, and to be informed of the medical consequences of refusal
• Access your own health records and request amendments as permitted by law
• Receive information about the services available to you and how to access them
• Be informed of any changes to your treatment plan
• File a complaint or grievance without fear of retaliation or discrimination
• Receive a written copy of your patient rights upon request
• Know the names and professional status of the staff providing your care
• Receive services in the least restrictive, most integrated setting appropriate to your needs
• Continuity of care and timely discharge planning when services are ending

Your Responsibilities as a Patient

To help us provide you with the best possible care, we ask that you:

• Arrive on time for scheduled appointments and notify us as soon as possible if you need to cancel or reschedule
• Provide accurate and complete information about your health history, medications, and any changes in your condition
• Follow the treatment plan you have agreed to and communicate openly with your care team if you have concerns
• Treat staff, other patients, and visitors with respect
• Refrain from bringing alcohol, illegal substances, or weapons onto facility premises
• Notify us of any changes to your insurance, contact information, or emergency contacts
• Ask questions when you do not understand your diagnosis, treatment, or medications
• Accept responsibility for the consequences if you refuse treatment or do not follow your care plan

Grievance and Appeals Process

If you have a complaint about your care or believe your rights have been violated, you have the right to file a grievance. You will not face retaliation for doing so.

To file a grievance:

• Speak directly with your therapist, case manager, or the Clinical Director
• Submit a written complaint to our office at the address below
• Contact AHCCCS if your grievance is not resolved to your satisfaction

AHCCCS Member Rights: www.azahcccs.gov or call 1-800-654-8713

Advance Directives

You have the right to prepare an Advance Directive (such as a healthcare power of attorney or mental health care directive) to express your wishes about future treatment decisions. Ask your case manager or therapist for more information.

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