Patient Rights & Responsibilities

Your Rights as a Patient

In accordance with Arizona law (A.R.S. Title 36) and AHCCCS standards, you have the right to:

• Receive care without discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity
• Be treated with dignity, respect, and courtesy at all times
• Privacy and confidentiality of your behavioral health records in accordance with HIPAA and applicable Arizona law
• Receive a clear explanation of your diagnosis, treatment options, and the risks and benefits of proposed treatments in language you understand
• Participate actively in the development of your Individualized Service Plan (ISP) and treatment goals
• Refuse treatment, to the extent permitted by law, and to be informed of the medical consequences of refusal
• Access your own health records and request amendments as permitted by law
• File a complaint or grievance without fear of retaliation or discrimination
• Receive services in the least restrictive, most integrated setting appropriate to your needs
• Know the names and professional status of the staff providing your care
• Receive a written copy of your patient rights upon request
• Continuity of care and timely discharge planning when services are ending

Your Responsibilities as a Patient

• Arrive on time for scheduled appointments and notify us if you need to cancel or reschedule
• Provide accurate and complete information about your health history and medications
• Follow the treatment plan you have agreed to and communicate openly with your care team
• Treat staff, other patients, and visitors with respect
• Refrain from bringing alcohol, illegal substances, or weapons onto facility premises
• Notify us of any changes to your insurance or contact information
• Ask questions when you do not understand your diagnosis, treatment, or medications

Grievance and Appeals Process

If you have a complaint about your care or believe your rights have been violated, you have the right to file a grievance. You will not face retaliation for doing so. See our Grievance & Appeals Policy for full details.

You may also contact AHCCCS at 1-800-654-8713 or visit azahcccs.gov

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